FAQ’s

Not Receiving Mail or Response To Emails

Please check your mailbox SPAM folder as occasionally our emails to you will wind up in there. This appears to be most common with Gmail accounts, where you might need to whitelist our email address to prevent the problem from happening continuously.

Shipping


How Long Will It Take To Get My Package?

It is dependent on your shipping method choice at checkout.

  • Orders Shipped using the EMS (Expedited Mail Service) courier option:
    • This is the fastest shipping option available to us. The parcel will take an average of 12 days (1-2 weeks) to arrive.
  • Orders Shipped using the Postal Service:
    • Postal services the world over appear to be operating in super snail mail mode as a result of the number of flight cancellations due to staffing problems after the Covid shutdown, compounded by extreme weather conditions and budget cuts.
    • They are currently taking an average of between 35 – 45 days to arrive.

These are estimates only, some arrive faster and others a bit slower. We can only hope that the postal system improves their mailing times in the near future.

What Shipping Methods Are Available?

Their are two shipping options available;

Orders are shipped by EMS (Expedited Mail Service) courier with a tracking number provided, but may require a signature upon delivery and requires a phone number.

Or you have the choice of regular Air Mail without a tracking number but proof of mailing for piece of mind that your order is in the mail. This is the only way to guaranty that a signature will not be required upon delivery. However the wait time is much longer than EMS.

Do you ship to PO Boxes?

Yes, orders can be address to a P.O. Box address.

How much does shipping cost?

The cost for orders shipped by Airmail (without tracking) is calculated at US$10 for the first US$100 value of your cart, and pro-rata for any amount over US$100.

The cost for orders shipped by EMS (with a tracking number) is calculated at US$14 for the first US$100 value of your cart, and pro-rata for any amount over US$100.

What if my order is seized by customs?

In due course you will receive a form letter from customs notifying you that your order has been seized, giving you the option to forfeit or challenge the seizure. It is advisable to forfeit the order.

If you provide us with proof of the seizure in the form of the letter customs sends then we will reship the order at 50% cost and we will take on the other 50% ourselves.

Do you ship to any country?

We ship all our medications worldwide with a few exceptions.

If unsure if we mail to your country, write to us using the ‘Contact Us’ page, ask and we will be happy to let you know.

Importation of prescription medication is allowed in most countries provided the medication is for personal use and is not a controlled substance. If you are in doubt regarding the situation of importing prescription medications to your country, please check with your local customs office.

From what country do you ship?

Depending on where the product is sourced, we ship from Namibia, Botswana, South Africa & Mauritius.

Payment

What Payment Methods Are Accepted?

We accept Bitcoin, Monero(XMR), Tether & USDC crypto as well as Visa, Mastercard and American Express (via Stripe).

What currency is used in your store?

All prices are listed in US$ & Bitcoin(BTC).

Ordering

Do I need a prescription?

No. We don’t require a prescription from you. We strongly advise that you consult your doctor before ordering any prescription products though.

Can I Cancel Or Change My Order?

You may cancel your order, or change your order up until the order status has been changed to “Processing”. Just send us an email requesting cancellation and we will cancel the order.

Is there a limit on the quantity I may order?

Yes. Orders are limited to a MAXIMUM value of US$500 (excluding shipping).

Will you accept returns if I am not satisfied?

Prescription medications cannot be returned.